BAKFlip Reviews

I have a BakFlip F1 with a broken rubber seal between panels. BakFlip does not supply the replacement part. My cover is not working and I will buy another brand. My BakFlip is 4 years old.

I have never experienced the displeasure of working with the worst company in my entire life. I bought a roll up top for the back of my pickup truck and it came without any installation hardware. so of course I sent in a notification. they said they would resolve it and I received parts I didn't even need. again complained they didn't send me anything. I again complained I got nothing. I had to go out and buy the installation clamps and then said them a copy of the receipt and they had the nerve to tell me that these clamps are different than the ones on my truck when if you look at the video showing their installation through the exact same clamps. they work perfectly and they had the nerve to refuse crediting me the 26th effing dollars I spent on these clamps. I'm still waiting for the tie backs to be sent from them do not ever ever buy from this company in your lifetime they are the worst company that ever existed I would give negative Stars if I were able to do that

I have purchased roughly 10 of these truck bedcovers over the years and fortunately I've never needed customer service. That speaks to the product because as a rule in my experience it is been ROCK SOLID. HOWEVER now I need customer service on an item that was shipped and nearly destroyed in shipping. I called and they promised two to four hours for resolution and now it's been four days and I've spent hours on hold for nothing, sent for email updates and I'm getting absolutely nothing. So now I have a partially functioning product I paid for and there is no customer service. The solution is simple, replace the mess that I showed them THROUGH PHOTOGRAPHS. But they can't seem to even answer the phone.

Honestly, I could not have had a better experience with this company. The first cover I ordered came with a corner cracked and some pieces missing. Bakflip allowed me to ship it back no issues and sent out a new one right away. The second MX4 came and looks better than the first one, with what looks like heavier rubber seals and a cleaner surface. The only thing negative to say, is the kit comes with a cheap foam weather strip you put on the bulkhead of the truck. The installation video shows the guy installing the MX4 with a rubber weather strip. I went to home depot and bought the same rubber weatherstipping as in the video and installed that insead. Seems to provide a better fit.